Return
Return of goods of good quality is possible for all categories of goods. Products purchased on the starsticks.store website can be returned within 14 calendar days from the date of receipt.
Only a new product that does not have traces of use and has not been used is subject to return, provided:
preservation of its presentation and consumer characteristics
safety of seals, tags, tags, protective films
safety of the factory marking
integrity, intactness and safety of all parts of the individual (factory) packaging.
In the same way, you can refuse to receive and return the goods due to non-compliance with the order or revealing a defect (defect, damage to the goods) upon receipt of the order.


To return goods you need:

pre-contact the support service starsticks.store to clarify the details in any convenient way
in addition to the goods in full set, attach all shipping documentation (technical passport, operational documentation, etc.)
attach a settlement document (fiscal receipt)


Return options
To agree on the return of the goods, you need to contact the manager of the company.
Tel. +3 8067 007 66 74
Email mail: starsticks.sales.ua@gmail.com

You can return the product by sending it to our address by New Mail or another carrier convenient for you.
Shipping costs are paid by the sender.

Refund
The money is returned to your bank card.

Terms of refund for refund:
When returning goods through Nova Poshta branches or other courier services, the return period is 1-3 days from the moment the goods arrive at the warehouse

Attention! If, when sending the goods to be returned, you did not attach all the required documents, the refund period is extended by the time required to receive such documents.